A travel agent is a organisation (or person) that organises holidays, including flights, tickets, attractions, car hire, accommodation and more for a client. A tourist can book trips through travel agents online, on the high street or over the phone. These are examples of the different types of travel agents:
A Retail Agent otherwise known as a Travel Agent was for many years the only public face of the travel industry.They sell packages from brochures.They sell holidays and flights as well as coach travel, insurance, care hire etc. Retail travel agents book package holidays or any trips that you wish to take. The travel agents book them through tour operators, this is in the private sector . Retail travel agents book domestic, inbound and outbound trips to a variety of places in the World. Thomas Cook is an example of a retail agent.
Business travel agents specify just in arranging travel for business people. They concentrate on travel services for companies. Also they focus mostly on short notice trips where the timing of the flight is a lot more important than the price of the flight for the tourist. Gray Dawes travel is an organisation which specializes in travel services for business people. They are in the private sector.
A call centre travel agents books holidays over the phone, they are companies which sell products over the phone and every day they have to reach a certain number of sales.Call centers are more reliable for better customer service. Call centers can be a cheaper way of booking as they are usually in out of town areas. Some call centers are owned by a specific company only (operator or airline-owned) where as some deal with calls from any company. TUI travel is an example of a call centre. A call centre is used by inbound and outbound tourists.
Online agents make it available for customers to book holidays online without having to leave the house. They save time and are great for last minute bookings. They are company's that sell holidays over the internet. The website must be in association with ABTA and Atol. www.onthebeach.co.uk is an online agent which is protected by Atol. These websites fulfill the job of a travel agency. This is in the private sector and also attracts inbound and outbound tourism.